Nama :
Laily Rona Afiifa
NPM.
: 26217912
Kelas. :
3eb09
Dialogue with a client on a product problems
(complaining)
CS : Hello,
this is Donghae speaking, who was I talking to earlier?
Millie. : my name is millie
CS. : Ok ms. Millie how may I
help you?
Millie : I just
watched the latest iPhone mobile advertisement at home shopping. I want to buy
whether the goods are still available.
CS. : ok ms. millie the
iphone Is still available. Do you want to order?
Millie : yes i want to order it.
CS : what type and color
do you want Miss ?
Millie. : i want iphone 11 pro max with
black collor
CS. : ok what is your
address Miss?
Millie. : I live in seoul St.Myeondong no.16
blok B
CS : Ok mis Payment
can be made via Alfamart or via credit card. What method of payment do you want
to make Miss?
Millie. : i will pay via credit
card
CS : ok Miss you
can transfer via the account number that is already available and after that
please confirm the payment by sending proof of transfer. the item will arrive
within 3 days.
Millie. : ok thank you i will
wait
After 3 days
CS. : hello good
morning. this is donghae speaking,who was I talking to earlier?
Millie : It’s Millie.
CS. :Ok
ms.millie how may I help you?
Millie. : I want to complain
about the handphone that I bought in your shop yesterday.
CS : is
there a problem with the phone MIss?
Millie : there is a
slight defect in the display phone and the color does not match what I ordered.
I ordered Is black Not white
CS : Okay
Ms. Millie, I'll check first, and it might take 2 minutes, you don't have to
turn off the phone
Millie. : ok, i will wait
CS :
I’m sorry Miss. What do you think about filing a complaining ticket,
since the IT Team is not currently present?
Millie. : ok i will file a
complaint letter. then how do I want to compensate by replacing with a new
one as soon as possible
CS :
yes miss, I will try you will get a new phone soon. once again I apologize for
the inconvenience.
Millie. : no problem Ok i
will wait for the development of my phone
CS. : ok
thank you miss i will contact you later. Good morning miss
Millie. : good morning
Dialogue with co-worker on the solution for the said
complain
DH : Good afternoon sir, sorry to
disturb your time
KY. : Yes, good
afternoon what's the problem?
DH. : So
hear, sir, there is a woman on behalf of Mrs. millie who complains about goods.
KY : Oh,
yes? What's the problem with the phone?
DH : she said
mobile phones that have disabilities and the color does not match what She
ordered. She ordered Is black Color. So What is the solution to deal with these
customers?
KH : ok,
then ask the customer the warranty letter and we will replace it with a new one
that's all there is no other problem?
DH. : yes that's all sir, i'll
call back that customers
KY. : next time you must be more
careful when placing an order. ok i have to go back work Now.
DH : Yes sir
i will be more careful nex time. thank You for the advice sir
KY : Your
welcome
Use :
· Commonly misused words
1.
Than – Then
In conversations containing sentences containing the uncertain word
Than is:
Customer: but
I would the phone to be replaced with a new one as soon as possible
The sentence above uses the word
"then" between the words "then" and "from" have
the same pronunciation or pronunciation but the meaning is different from the
word "then" which means now or through the word "from"
means the connecting word between 2 sentences. morning:
Customer: . then how do I want to compensate by
replacing with a new one as soon as possible
2.
Hear – Here
In the conversation there are sentences containing elements of the
word "Here", namely:
Employee: so here was a customer who complained
to me about the phone She just bought in this store
The sentence above should use the
word "Hear" even though the words "Hear" and
"Here" have the same pronunciation or pronunciation but the meaning
is different the word "Hear" means to talk about something while the
word "Here" means to talk about or indicate a place. :
Employee: So hear, sir, there is a woman on behalf of Mrs. millie
who complains about goods.
· Confusingly Related Words
1.
Might - May
In the conversation there are sentences containing elements of the
word Might, namely:
Employee: Ok
ms. Millie how may I help you?
The sentence
above should use the word "may" although between the words
"May" and "Might" have the same meaning, but the meaning is
different the word "May" is likely to occur large while the word
"Might" is likely to occur small. "Maya": Sentences that
should:
Employee: Ok
ms. Millie how may I help you?
2.
You’re – Your
In the conversation there are
sentences that contain elements of the word "Your" namely:
KY :
your welcome.
The sentence above should use the word "You're" even
though the words "You're" and "Your" have the same meaning
that is you but, the meaning is different the word "Your" means to
show ownership while the word "You're" means the contraction of the
word You should be sentences:
KY :
your welcome.
· Preposition
1.
She
2.
Her
